By peace Udugba
Polaris Bank has reiterated its dedication to delivering exceptional customer experience and strengthening partnerships with its clients, as it hosted a successful Global Trade Forum in Ibadan. The event, held last Thursday, brought together key stakeholders, business owners, and customers from across the South-West region to explore growth opportunities and enhance trade collaboration.
The forum was graced by the Executive Director, Retail and Commercial Banking, Mr. Chris Ofikulu, who expressed deep appreciation to the participants for their presence and continued loyalty to the bank.
In his opening remarks, Ofikulu warmly welcomed guests from across the region, including Kwara, Osun, Ogun, Ekiti, Ondo, and different parts of Ibadan. “Your presence here today reflects the deep trust and strong bond you share with Polaris Bank. We sincerely appreciate your continued support,” he said.
A cross-section of participants at the South-West Trade Forum organized by Polaris Bank.
He highlighted that the forum is part of the Bank’s broader initiative to reinforce its customer-first philosophy. “This event is not just a gathering—it’s a reaffirmation of our commitment to you. At Polaris Bank, we strive to offer more than just banking services. We aim to be a partner in your journey, delivering solutions marked by excellence, empathy, and innovation,” Ofikulu noted.
The Global Trade Forum served as a platform for participants to share insights, identify emerging market opportunities, and engage directly with Polaris Bank on ways to foster inclusive economic growth.
Polaris Bank has reinforced its customer-first agenda while spotlighting its role in trade facilitation during its Global Trade Forum held in Ibadan. The event, which drew participants from across the South-West region, coincided with the recently concluded Customer Service Week, making it a fitting occasion to appreciate customer loyalty and drive meaningful engagement.
Executive Director, Retail and Commercial Banking, Mr. Chris Ofikulu, who welcomed attendees, noted the significance of the forum’s timing. “It is only fitting that we use this opportunity to celebrate you, our customers. Today’s session is about listening, learning, and growing together. Your feedback continues to shape how we innovate and deliver value,” he said while officially declaring the forum open.
Speaking on the bank’s customer engagement strategy, Bukola Oluyadi, Group Head, Customer Experience and Value Management, reaffirmed Polaris Bank’s commitment to understanding and supporting its clients. “Our vision is to be your preferred partner. We’re not just a bank; we’re here to empower your businesses and walk the journey with you,” she said.
Also addressing the gathering, Ayo Adesanya, Acting Divisional Head of Operations, elaborated on the bank’s trade support services. He explained how Polaris assists businesses by verifying trade documents and facilitating payments. “Our goal is to simplify the trading process. We help you ensure documents are in order and can even pay on your behalf at minimal cost,” Adesanya noted.
In a keynote on exports, Anthony Anichebe, Sector Lead for Agric Exports, Manufacturing, and General Commerce, emphasized the role of exports in Nigeria’s economic diversification. He highlighted Polaris Bank’s tailored financial offerings designed to support businesses venturing into international markets.
Olayemi Agbe Davies, Head of Treasury at the bank, offered an economic update, pointing to signs of recovery such as rising oil production, easing inflation, and growing foreign reserves. He assured participants that Polaris Bank remains committed to backing their businesses with trade finance, treasury support, and currency solutions.
Polaris Bank has reaffirmed its commitment to empowering businesses through strategic financial solutions and enhanced customer engagement during its Global Trade Forum held in Ibadan. The event brought together stakeholders from across the South-West region and offered customers a platform to interact directly with the bank’s leadership team.
Olaleye Arinola, Trade Services Officer at Polaris Bank, spotlighted the Pan African Payment and Settlement System (PAPSS)—a transformative payment infrastructure aimed at simplifying cross-border transactions across Africa. “PAPSS allows businesses to transact in their local currencies, eliminating conversion costs and making intra-African trade faster, more secure, and business-friendly,” she said.
The forum also featured expert insights on economic trends, export financing, customer experience, and trade support, reinforcing Polaris Bank’s dedication to being more than just a financial institution. It served as a platform for customers to explore new growth opportunities and gain first-hand access to the bank’s trade facilitation services.
Polaris Bank continues to prioritize exceptional service delivery, deepening relationships and offering tools to help its clients scale in both local and global markets.
