By Peace Udugba
Airtel Nigeria has hosted the second edition of its Customer Forum in Abuja, reaffirming its commitment to data usage transparency, customer education and improved service delivery.
The forum, themed “Understanding Your Data and Taking Control 2.0,” brought together high-volume data subscribers, 5G customers, industry stakeholders and representatives of the Nigerian Communications Commission (NCC) to discuss data consumption, transparency and customer experience.
Speaking at the event, the Chief Executive Officer of Airtel Nigeria, Mr. Dinesh Balsingh, represented by the Director of Corporate Communications and CSR, Mr. Femi Adeniran, said trust remains the most valuable asset in the telecommunications industry.
He noted that as digital lifestyles continue to evolve through increased use of smartphones, cloud services, video streaming and artificial intelligence applications, conversations around data usage have become more important.
According to him, Airtel recently introduced the Airtel Data Calculator, a digital tool designed to help subscribers estimate their data requirements based on activities such as video streaming, social media use, online gaming and video calls.
“The purpose of the Airtel Data Calculator is to provide greater visibility, support informed decision-making and place more information directly in the hands of customers. Transparency should never be viewed as a compliance exercise. Transparency is good business,” Adeniran said.
He assured customers that Airtel has no incentive to shortchange subscribers through inaccurate billing or unnecessary data depletion, stressing that the company’s long-term growth depends on customer satisfaction, loyalty and trust.
Adeniran also highlighted Airtel’s continued investments in network infrastructure, fibre capacity, digital platforms, artificial intelligence, customer service systems and employee development to enhance service quality and improve customer experience.
Earlier, Airtel Nigeria’s Director of Customer Experience, Mr. Oladokun Oye, said the Customer Forum was created to provide subscribers with an open platform for education, engagement and resolution of customer concerns.
He noted that data has become central to modern life, supporting education, business, healthcare, entertainment and other daily activities, making greater transparency in data usage increasingly important.
“Today’s conversation is part of an ongoing journey toward greater transparency, deeper understanding and a better customer experience for every Airtel subscriber,” Oye said.
The forum featured practical demonstrations on data consumption management, device settings and usage habits that influence data consumption. Participants also engaged Airtel officials in interactive sessions where questions were addressed and customer feedback received.
The Abuja forum follows the maiden edition held earlier this year in Lagos and aligns with broader efforts by the Nigerian Communications Commission to strengthen consumer awareness, transparency and confidence within Nigeria’s telecommunications industry.
